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Return & Refund Policy

2026-09-08 15:11:06

We keep our return, refund, and exchange policy simple and transparent. Here's what's covered, what isn't, and how to make a request.

When Returns Are Accepted

  • Goods don't match the confirmed spec (fabric, color, size, logo)

  • Manufacturing defects (stitching faults, print errors, etc.)

  • Wrong quantity or wrong items shipped

When Returns Are Not Accepted

  • Buyer changed their mind (no defect)

  • Normal production variations within tolerance

  • Goods damaged by the buyer after delivery

Refund Process

  1. Contact us with photos and description

  2. We verify against your order spec

  3. Approved refunds are issued to the original payment method

Exchange Process

For exchanges (e.g., wrong size shipped), we'll arrange the replacement. In many cases for overseas orders, we issue a credit or partial refund instead of a physical return, to save you return shipping.

Shipping Cost for Returns

If the issue is our error, we cover the associated costs. Otherwise, return shipping is the buyer's responsibility.

Timeline

We respond to requests within 24 hours and aim to resolve most cases within days.

Frequently Asked Questions

Q: Can I return bulk orders?
A: Yes, if the goods don't match the confirmed spec or have manufacturing defects. Change‑of‑mind returns on bulk orders are not accepted.

Q: How long does a refund take?
A: Once approved, refunds are typically processed within a few business days, depending on your payment method.

Q: Who pays return shipping?
A: If it's our error, we cover it. Otherwise, return shipping is the buyer's responsibility.

Q: Can I exchange one size for another?
A: If we shipped the wrong size, yes. Contact us with details and we'll arrange the correction.

Still Have Questions?

Our team replies within 24 hours.

  • ✓ Custom OEM from 50 pieces — production lead time 7–15 days (transit time quoted separately)

  • ✓ Custom ODM from 100 pieces — production lead time 15–30 days (transit time quoted separately)

  • ✓ Payments: PayPal · Visa · MasterCard · American Express

→ Contact Our Team

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