Order Status & Tracking

After you place an order, you'll want to know where it is at every stage. Here's how to check your order status and track your shipment on EBuyone.

How to Find Your Order

1. Log in to your account

2. Go to All Orders (or "My Orders")

3. Click any order to view its details and current status

Order Status Meanings

How to Track Your Shipment

Once your order is Shipped, you'll receive a tracking number:

1. Find the tracking number in your order details or email

2. Click it or enter it on the carrier's website (DHL, FedEx, UPS, or your freight forwarder's portal)

3. For sea/air freight, your forwarder will provide the container/airway bill number

Delivery ETA

Your ETA depends on the shipping method (see our Shipping Methods & Transit Times guide). Remember: transit time is separate from production lead time.

What If Tracking Isn't Updating?

Tracking can lag by a day or two, especially for sea freight. If it hasn't updated for several days, contact us — we'll check with the carrier and give you a status update.

Frequently Asked Questions

Q: Where do I see my order status?
A: Log in and go to "All Orders." Click any order to see its current status and details.

Q: Why isn't my tracking number working?
A: Tracking can take a day or two to appear in the carrier's system after dispatch. If it's still not working after a few days, contact us.

Q: Can I change the shipping address?
A: If the order hasn't shipped yet, yes — contact us immediately. Once shipped, address changes may not be possible.

Still Have Questions?

Our team replies within 24 hours.

• ✓ Custom OEM from 50 pieces — production lead time 7–15 days (transit time quoted separately)

• ✓ Custom ODM from 100 pieces — production lead time 15–30 days (transit time quoted separately)

• ✓ Payments: PayPal · Visa · MasterCard · American Express

→ Contact Our Team

Related Articles

• Shipping Methods & Transit Times

• How to Place a Bulk Order

• Return, Refund & Exchange Policy