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Quality Guarantee & After-Sales

2026-09-08 15:15:57

Buying wholesale from overseas means trusting your supplier. Here's our commitment to you — what we guarantee, what's covered, and exactly what happens if something goes wrong.

What We Guarantee

  • Goods match the confirmed specification (fabric, color, size, logo)

  • Correct quantity per your order

  • Goods pass pre‑shipment inspection before dispatch

Defect Coverage

Manufacturing defects (wrong size, stitching faults, print errors, color mismatch beyond tolerance) are covered. Normal variations inherent to garment production — and anything caused by shipping damage — are handled separately (see below).

Replacement / Refund Process

If you receive goods with covered defects:

  1. Contact us with photos and a description within the stated window

  2. We verify the issue against the order spec

  3. We offer replacement, refund, or credit, depending on the situation

After‑Sales Response Time

Our team responds within 24 hours to after‑sales inquiries. Most issues are resolved within days.

Long‑Term Partnership Support

We value repeat buyers. Consistent, fair after‑sales support is how we earn long‑term partnerships — not just one‑off orders.

Note on shipping damage: If goods are damaged in transit, that's handled through the shipping insurance/carrier claim. We'll help you file and document the claim.

Frequently Asked Questions

Q: What if goods arrive damaged?
A: If damage occurred in transit, it's handled through the shipping carrier/insurance claim — we'll help you document and file it. If it's a manufacturing defect, it's covered under our guarantee.

Q: What's your defect rate tolerance?
A: We inspect to the AQL standard, which defines an acceptable threshold. Any defect found at pre‑shipment inspection is corrected before dispatch.

Q: How do I report a quality issue?
A: Email us at sales@ebuyone.com with photos and a description. We'll respond within 24 hours.

Still Have Questions?

Our team replies within 24 hours.

  • ✓ Custom OEM from 50 pieces — production lead time 7–15 days (transit time quoted separately)

  • ✓ Custom ODM from 100 pieces — production lead time 15–30 days (transit time quoted separately)

  • ✓ Payments: PayPal · Visa · MasterCard · American Express

→ Contact Our Team

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