Buying wholesale from overseas means trusting your supplier. Here's our commitment to you — what we guarantee, what's covered, and exactly what happens if something goes wrong.
What We Guarantee
Goods match the confirmed specification (fabric, color, size, logo)
Correct quantity per your order
Goods pass pre‑shipment inspection before dispatch
Defect Coverage
Manufacturing defects (wrong size, stitching faults, print errors, color mismatch beyond tolerance) are covered. Normal variations inherent to garment production — and anything caused by shipping damage — are handled separately (see below).
Replacement / Refund Process
If you receive goods with covered defects:
Contact us with photos and a description within the stated window
We verify the issue against the order spec
We offer replacement, refund, or credit, depending on the situation
After‑Sales Response Time
Our team responds within 24 hours to after‑sales inquiries. Most issues are resolved within days.
Long‑Term Partnership Support
We value repeat buyers. Consistent, fair after‑sales support is how we earn long‑term partnerships — not just one‑off orders.
Note on shipping damage: If goods are damaged in transit, that's handled through the shipping insurance/carrier claim. We'll help you file and document the claim.
Frequently Asked Questions
Q: What if goods arrive damaged?
A: If damage occurred in transit, it's handled through the shipping carrier/insurance claim — we'll help you document and file it. If it's a manufacturing defect, it's covered under our guarantee.
Q: What's your defect rate tolerance?
A: We inspect to the AQL standard, which defines an acceptable threshold. Any defect found at pre‑shipment inspection is corrected before dispatch.
Q: How do I report a quality issue?
A: Email us at sales@ebuyone.com with photos and a description. We'll respond within 24 hours.
